Frequently asked questions

You can contact the website customer service by phone at +33 4 93 87 00 18.

This service is reachable from Monday to Friday from 9:45 a.m to 1:00p.m and from 2:00 p.m to 6:30 p.m.

Our team will be pleased to answer you as quicky as possible !

You should select the product you wish to order on ferret.fr and select « add to cart » then « view cart ».

As soon as you have accepted the terms and conditions, you will have the possibility to create an account or continue without any. A billing adress and a delivery adress will be asked.

You will then have to choose your payment method and proceed with it.

Once you order will be validated, a thanks page will appear with your order’s number.

On our website, you can proceed with your credit card (Master Card, Visa) or American Express. You can also use Paypal.

We offer the payment in several times free of charge through ALMA for some countries : France, Spain, Portugal, Germany, Italy, Belgium, Netherlands, Luxembourg, Austria and Ireland.

You can also proceed with a bank transfer. However, the delay could be a little longer than usual. 

Unfortunately, it is not possible.

You will receive your invoice directly in your package. You can also ask our customer service in order to receive it by email.

The amount is charged as soon as the order is confirmed. If you chose a payment via ALMA, the terms and conditions are explained through the process.

You have a 14 days delay from the reception of your package to change your mind and send us back your jewel/watch. The return fees are at your expense.

You will find all the information in the section « Satisafaction or your money back »

As soon as your order will be sent, a DHL tracking number will be sent via email. It will allow you to follow your package.

It is possible. However, you have to contact the customer service shortly after confirming your order.

You can contact DHL directly to have more information at +33 825100080. The tracking number will be asked and some more precise information about the delivery address (door codes, neighbors…)

If you have any difficulties, do not hesitate to contact our customer service. 

The orders are prepared and shipped within five working days. If not, you will receive an email with a new delay. We will then try to find a solution together. 

All our orders are shipped with DHL Express. It is insured and delivered against signature.

Of course ! You just need to tick « I would like my order to be gift wrapped » in your cart. You can also have the possibility to write a personal message which will be hand-written. 

The delivery is free with no minimum purchase required.